UA Connect Won't launch (2024)

Jsurbier said:

Hi,
I don't know if this ever happened to somebody, but I got a strange problem
I just installed UAC reload PC and so on ... But, whenever it launches it load then, I got an error "Launch Issue : an unexpected issue occured Please restart UAC"
Whatever I do nothing change
I'm on W10 using a Volt2

Click to expand...

Let Support know, they’ll want your logs.

Jsurbier said:

How do I got my logs ? and what I'm supposed to do with it ?

Click to expand...

Support will guide you, it’s their job.

What's worked for me when this has happened is to close UA Connect. Open the iLok License Manager, close your iCloud session, close the iLok Manager, then restart the UA Connect.

Bassically, Michael

I have been having the same issue since a few days now?

I'm on a Mac Mini M1 Monterey. When clicking on UA Connect App, the App opens up but nothing happens. The spinning loading flash appears but it stays on the screen forever and anything shows up (see attached).

This is highly annoying as it has been like this for several days now. I am unable to work on client's project, this is costing me money? At first I thought it could be a problem with UA Connect servers. But I don't think it's the case.

Need a solution asap.

I'd first recommend un-installing and re-installing iLok license manager.
You can download the latest version of iLok license manager from iLok.com, be sure you use the uninstaller app in that package.

Then, un-install and re-install UA Connect:
(Mac) UA Connect + UADx Uninstall / Reinstall Procedure

You should not need to remove the individual plug-ins, you can skip step 3.

Restart your computer, launch iLok license manager and sign in to the iLok account linked to your UA account, go to file > close cloud session, file > open cloud session.
Launch UA Connect, and you should find it now launches fine for you.

arvmeister said:

I have been having the same issue since a few days now?

I'm on a Mac Mini M1 Monterey. When clicking on UA Connect App, the App opens up but nothing happens. The spinning loading flash appears but it stays on the screen forever and anything shows up (see attached).

This is highly annoying as it has been like this for several days now. I am unable to work on client's project, this is costing me money? At first I thought it could be a problem with UA Connect servers. But I don't think it's the case.

Need a solution asap.

Click to expand...

Be sure to get a ticket open with Support, they'll have things for you to try.

https://u.audio/support

UniversalAudio said:

Be sure to get a ticket open with Support, they'll have things for you to try.

https://u.audio/support

Click to expand...

Luna has become unusable for me. It worked after a period of not working this morning. Now in the afternoon UA Connect is just not opening again so I can’t work on my latest project. Please sort this out ASAP.

funkybassuk said:

Luna has become unusable for me. It worked after a period of not working this morning. Now in the afternoon UA Connect is just not opening again so I can’t work on my latest project. Please sort this out ASAP.

Click to expand...

Works perfectly here. Work with Support on finding/solving your issue, I'm sure they'll get you sorted.

arvmeister said:

I have been having the same issue since a few days now?

I'm on a Mac Mini M1 Monterey. When clicking on UA Connect App, the App opens up but nothing happens. The spinning loading flash appears but it stays on the screen forever and anything shows up (see attached).

This is highly annoying as it has been like this for several days now. I am unable to work on client's project, this is costing me money? At first I thought it could be a problem with UA Connect servers. But I don't think it's the case.

Need a solution asap.

Click to expand...

This is now happening to me on 2021 iMac running Ventura 13.4. It was working earlier today. Now I can't open Luna because it gets stuck trying to open connect.